Is this it?

http://www.financial-ombudsman.org.uk/news/Hunt_report.pdf

The FOS Board brings together a group of hugely talented individuals,
with wide and deep knowledge of the financial services world, regulation and also ADR.
They offer a wonderful resource that could be harnessed more effectively both internally and
externally. I am convinced that, were members of the Board to engage more and play an
enhanced role in developing the policies of the FOS, the reputation and prestige of the FOS
would be enormously enhanced. Individuals of this calibre are no mere adornments; or at
least they should and must be far, far more than that. The recent reconstitution of the Board
presents an excellent opportunity to reinvigorate and extend the role it plays. I sincerely hope
the FOS seizes that opportunity with both hands.