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I'm still there!
and yes - the phone system now tells you that you won't be able to do minor admin stuff by phone in the future - so I think you are right, they are really trying to wind this down without telling people to go!
I hope they stay long enough for our 2 mortgages to be paid off - a few years - as they are a good offset...
shame, they were such a good company for customers in the early days!!
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