I was working at home yesterday and having received a constant flow of unwanted calls on my landline I decided to call BT to complain. It took ages before I was able to speak to a human and by the time I did I was rather irritated after constant soundloops of "your call is important to us" and "all of our telephonists are bust at the moment" etc etc.
Anyhow when I spoke to this lady at the other end I gave her the number and she said it was a spam call from Manchester. I told her that I too had Googled it and knew that much but what could she do to stop it calling me and hanging up? She tried to see me a product costing about £3.50 a month whereby I could block up to 11 numbers, or if I liked she could change my number for me. I said I didnt see why i should have to pay £40 a year to have the faciliy to block nuisance calls and couldn't they do it especially as I am ex directory. No, sorry she couldn't do that.
I was about to hang up when she started going through my recent account noting that with package 2 I had I was using more internet units a month than allowed and that last month this had cost me £26 and the month before £33 and so on. I asked what her point was and she said she could upgrade my BT package to package 3 and it would give me unlimited internet access and be about a fiver less a month. There were some other tweaks she could do as well she said that would save me another £4 a month didn't I know and I said no I didn't. Would I like the upgrade now then? I said of course I would take it but why hadn't BT told me about this about this years ago? She didnt have an answer for that on the crib sheet she was clearly holding but told me that as a result of my cheaper upgrade she would reduce my monthly DD by £6. Better than a kick in the eye methinks so I thought I would post my experience here.
It was annoying to hear a stranger constantly using my first name and talking so patronisingly and insincerely but I gritted my teeth and am now £6 better off a month.

My point is that if you can put up with the toe curling dialect when you finally do speak to a human, call BT and tell them you are unhappy with their charges, are thinking about moving supplier and see what rabbits you never knew about are pulled out of the hat.